One build for every agency
Every agency runs the same software. Your plan switches features on for your organisation, so adding one later is a change of plan, not a new install or a migration.
What Is Included
One product. One record.
Every agency runs the same build. Your plan sets which features are switched on and how many staff it includes, and we agree it with you in writing.
Your plan is in writing
A plan can set how many staff accounts, properties and how much storage it includes, and the software counts them. The figures are in your quote, and what each person sees is decided by their role.
The portals share the record
Leaseholders, residents, directors, contractors and the concierge desk each have their own way in. They read the same records the office does, filtered to what that person is entitled to see.
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What's Included
Every area is in the same build for every agency, and your plan switches on the ones you use. These are the staff app's own sections — not a brochure written beside it.
Compliance
The statutory clocks, the evidence behind them, and what is overdue.
- Duties generated from the records, never typed in — each with a date, an owner and what breaching it costs
- Fire safety by height band — the 11m, 18m and higher-risk duties, applied per building
- Buildings insurance: cover, excess, renewals and claims, with broker commission recorded
- A configurable register of statutory checks, with the frequency and legal citation on each
- Site inspections booked, carried out and filed, with findings that become tickets in one step
- An asset register for the plant each building holds, and its servicing
- Documents and certificates filed against the record they are evidence for
Finances
Client money handled as client money, from the demand to the year end.
- Service charge demands with the statutory summaries attached, and arrears tracked against them
- Budgets apportioned per schedule, so the right cohort of units pays for the right thing
- Supplier invoice approval queues and payments
- Bank reconciliation, with a receipts inbox for matching money in
- Funds and inter-fund transfers, with the agency fee run kept separate from client money
- A nominal chart of accounts that budgets and invoices post against
- Year end — accruals, prepayments and the pack your accountant asks for
- Credit control by escalation stage, with letters that come out as a letterhead pack or as Word documents you can finish yourself
Work
What has been reported, what was ordered, and what it cost.
- Tickets with service-level clocks that pause when you are genuinely waiting on somebody else
- Work orders and quotes, with a contractor blocked from allocation while their insurance has lapsed
- Planned maintenance schedules
- Section 20 consultation in order, with the observation periods enforced rather than remembered
- A bridge to the contractor app, so a firm sees only the work orders you approved them for
- Templates deciding what a contractor must fill in when they file a report
Properties and people
The portfolio, and everybody attached to it.
- Blocks, units and leases, with apportionments that total exactly 100%
- Leaseholders, and separately the residents actually living there — who most systems miss
- Client companies and the appointment that authorises you to act
- Contractors, their trades, and the documents that keep them compliant
- Bulk import from CSV — a dry run first, and nothing written until you commit
Communication
Every word out, on the record, by the route each person asked for.
- Resident conversations, and a separate office channel no resident ever sees
- Group email merged per leaseholder, with nothing sending until you say so
- An outbox showing every document out by each recipient preference — email, print or post
- A building noticeboard that keeps the record you posted it
- A concierge desk for parcels held at the door, and the resident thread about them
- Search across every record at once
Running the agency
The controls an owner needs, and the trail a regulator asks for.
- Four roles that are disciplines rather than ranks, so nobody holds a screen their job does not need
- Two-factor authentication, with Microsoft and Google sign-in where your agency allows it
- Exports in Excel, PDF and Word — typed cells, your letterhead, your branding, not ours
- A reports centre with the portfolio figures behind each one
- A setup checklist saying what is done, what is next, and what is still missing
- Edit and delete on what you create, and an undo on the actions that leave the building
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Six Ways In, One Record
A leaseholder, a resident, a director, a contractor and a concierge each get a door built for them — reading and writing the same records the office does, with only what they are entitled to see.
- Managing agentyour office
- The staff app — blocks, tickets, compliance, money, documents and the duties board.
- Leaseholder Portalleaseholders
- What they are charged and why, their building’s safety record, and anything they have reported.
- Resident Portaltenants and occupiers
- The person actually living in the building, who an agent’s records usually miss entirely.
- Director Portalthe RMC or RTM board
- What their managing agent owes the building and whether it has been done — in aggregate, never unit by unit.
- SynkroTech Tradeyour contractors
- Their jobs, site details and where their paperwork stands.
- Concierge Deskthe front desk
- Parcels in and out, the flat directory and the resident thread — scoped to the one building they work in.
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Four Roles
What a person sees is decided by their role — four of them, and they are disciplines rather than ranks: an accountant is not a senior property manager, and neither one holds the other's screens.
- Administrator
- Runs the agency on the system: staff accounts, roles, branding, portal access and the organisation’s own settings.
- Property Manager
- The blocks they manage — compliance, works, residents and the duties falling due on their portfolio.
- Assistant
- The day-to-day: tickets, documents, correspondence and keeping the registers current.
- Accountant
- The money — demands, budgets, supplier invoices, reconciliation and year end. Not a junior property manager, and not given their screens.
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What It Costs
A fixed monthly fee, scaled to the size of your portfolio and agreed with you in writing.
Price on request
We are setting our pricing with our first customers rather than publishing a figure we would have to walk back. Tell us how many units you manage and which features you need, and we will give you a fixed monthly number, in writing.
Your plan says which features are switched on and any limits on staff accounts, properties and storage. All of it is written into the quote.
How to Reach Us05
Questions
The ones we are actually asked. If yours is not here, it is a fair question and we would rather answer it than have you guess.
What does a plan include?
Every agency runs the same build. Your plan says which features are switched on for your organisation, and switching one on later is a change to your plan rather than a new install.
Two are always on, because nothing works without them: your properties, and your organisation’s own administration.
How many people can use it?
As many staff as your plan includes. A plan can set a limit on staff accounts, properties and storage, and the software counts each one against it; the figures are written into your quote.
Leaseholders, residents, directors, contractors and the concierge desk sign in through their own doors and are not staff accounts. What each member of staff sees is decided by their role.
Is the leaseholder portal included?
The portals are one of the features a plan switches on, and your quote says whether yours includes them. There are six ways in: the office, and the leaseholder, resident, director, contractor and concierge doors.
They are not a copy of your data, either. Each one reads the same records the office does, filtered to what that person is entitled to see.
Why is there no price on this page?
Because we are still setting it with our first customers, and publishing a figure we would have to walk back is worse than saying so.
Tell us how many units you manage and which features you need, and you will get a fixed monthly number in writing.
Can I get my data out again?
Yes. Exports are typed — a spreadsheet arrives with dates as dates and money as money, not as text — and documents come out as letterheaded PDFs carrying your branding, or, where an editable copy is safe to give, as Word documents you can finish yourself.
The same is true on the way in: a portfolio loads from CSV with a dry run first, and nothing is written until you commit.
Where is it hosted, and who can see our data?
In the United Kingdom, on a server in London, with encrypted backups in the European Union. Each agency’s records are scoped to that agency at the database level, and a build-time test holds new tables to that rule — it fails the build if a query against one omits the agency.
Our own support staff cannot read your records unless your administrator grants support access, for a set time of up to 72 hours, and can revoke it at any time. The privacy notice sets out the detail.
Every claim on this page is a fact about the software rather than a promise about a contract. If you want any of it demonstrated rather than described, ask — we would rather show you the screen.