Help Centre

How to do each job in SynkroTech, step by step with pictures, from the user guide. The pictures show Hardingvale, a made-up agency. The office's screens open after Staff Sign In; each portal opens on its own sign-in.

The User Guide

Chapter 1What SynkroTech isSynkroTech is the system a managing agent runs its blocks of flats on. It keeps, in one place, the buildings you manage, the leaseholders…
Chapter 2Your roadmapThis page tells you what to do first, what to do next, and what will not work until it is done. It has four stages: your first day, your…
Chapter 3Where to startWhat kind of job do you have? Start with your row. Each list is in the order to read it.
Chapter 4Finding your way aroundEvery page in SynkroTech is laid out the same way. Learn it once and every screen reads the same.
Chapter 5Setting upThis chapter is your first week (see Your roadmap). Do the tasks roughly in the order they appear. The Setup Checklist under Settings…19 tasks
Chapter 6The jobsThis is the main part of the guide: the work you do once everything is set up, grouped by the kind of work.79 tasks
Chapter 7The documents it producesEverything SynkroTech sends or prints carries your organisation's name, address and logo from Organisation Details (see Setting up your…
Chapter 8Keeping it runningThese are the administrator's jobs after the first week: changing the wording of letters and emails, people joining and leaving, keeping…10 tasks
Chapter 9When things go wrongThis chapter gathers every problem from the "If something's wrong" part of each task, grouped the same way as the tasks. Find the one that…
Chapter 10The words we useSynkroTech uses one word for each thing, on every screen. This list gives the word, what it means, and the words you may know from other…
Chapter 11What's changedFrom the owner's "yes" (28 October 2026) to the beta testers plan (`docs/plans/beta-testers.md`). This is in the SynkroTech Console only…

Leaseholders, residents, directors and concierge desks are invited by their managing agent. The invitation email holds a link to set your own password. It works once, and expires after 7 days or the period your managing agent set.

A posted invitation gives the web address and a one-time code instead. The code lasts 30 days.

Forgotten your password, or the link has expired? Press Send Me a New Link on your portal's sign-in. A new link goes to the same email address, and nobody in the office needs to do anything.

Your managing agent runs your building's records, and we cannot see them.